Greetings Flock,
As Black Friday rolls around, the topic of shipping becomes an important one. Here are a few things to keep in mind.
Please remember we are in the Holiday Season which means an extra load on shipping carriers, as well as the beginning of winter, and weather can be unpredictable. Everyone is doing their best to get you the package you ordered in a timely fashion.
When Daedalus prints your order's shipping label, an email is sent automatically, including your tracking number. Please keep an eye on your package’s tracking to keep tabs on the progress of your package. If your package sits in any one location for more than 3 days please immediately contact Daedalus by email (support@daedalusspinningwheels.com), once we have made contact, Daedalus may ask you to contact UPS as well. By taking action early this can help avoid any unexpected delays if it can be helped.
International customers should be prepared to pay customs fees either before delivery on the UPS website or at the time of delivery. Customs fees are fees your government enacts on you, Daedalus has nothing to do with this process or this fee, but we will try to assist as best we can with any problems. Please be aware some countries such as New Zealand require a personal import number for items over a certain value. Please check to see if your country requires this prior to your purchase if possible.
The shop will be shutting down on December 10 for the remainder of the year, however, we will still be available for support. This year we are visiting family so we will not be home. This means following the 15th of December nothing will be able to be shipped until the New Year. The last day Daedalus will be shipping any orders or repairs is December 15, 2024.
-Team Daedalus
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