About Shipping Internationally
Updated: Apr 30
We'd like to address a few issues with international shipping.
Shipping Via UPS
In order to ensure that international packages get to their destination without potential problems, we are having to limit our international shipping to UPS only rather than USPS and UPS. Unfortunately, when shipping internationally through USPS once the package arrives in another country we are unable to contact anyone to gain information on the package's status in case it gets delayed or lost. In order to ensure that we can assist you if your package gets delayed or lost we can only ship internationally through UPS which we can contact for assistance at any point until it is in your hands. We understand that UPS may not be convenient for everyone and has its own inherent downsides but it allows us to ensure that your package will safely arrive to you and should an issue occur we are able to handle any issues through UPS's customer service.
In light of this change, we will need to require that all international shipments must be to a physical street address as UPS is unable to ship internationally to postal lockers and post office boxes.
Batteries & Shipping
In addition to this, we will no longer be able to ship batteries internationally as well as to Alaska and Hawaii. Any order of batteries outside of the Continental US will be refunded. For those internationally, it would likely be more cost-effective to purchase a compatible battery within your own country. Compatible batteries must be able to provide 15V and have a cable that is male to male 5525 on one side and 5521 on the other side or 5525 on both sides. If you aren't sure if the battery you have found is compatible please feel free to share details and photos with us via email to firstname.lastname@example.org
Where have we shipped?
We would also at this time also like to clarify where we ship to. We can ship to any country where UPS is available so if you have a UPS in your country we will be able to ship to you.
We understand that courier fees can be frustrating but they are unavoidable. If you are purchasing small items such as extension cords or accessories we highly recommend that you bundle your order with other potential items you may need such as bobbins to make sure that the shipping cost is worth your while so these fees are not cost prohibitive.
We have shipped our wheels to the following countries.
United States of America